.pqrs-hero {
  position: relative;
  min-height: 300px;
  display: flex;
  align-items: center;
  justify-content: center;
  text-align: center;
  overflow: hidden;
  padding: 80px 20px 60px;
}

.pqrs-hero-video {
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  min-width: 100%;
  min-height: 100%;
  width: auto;
  height: auto;
  z-index: 1;
  object-fit: cover;
}

.pqrs-hero-overlay {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: rgba(100, 27, 46, 0.4);
  z-index: 2;
}

.pqrs-hero-container {
  max-width: 1200px;
  margin: 0 auto;
  position: relative;
  z-index: 3;
}

.pqrs-title {
  font-family: 'Teko', sans-serif;
  font-size: 4rem;
  font-weight: 700;
  color: #FFFFFF;
  text-transform: uppercase;
  margin-bottom: 20px;
  letter-spacing: 1px;
}

.pqrs-subtitle {
  font-family: 'Merriweather', serif;
  font-size: 1.4rem;
  color: #FFFFFF;
  max-width: 800px;
  margin: 0 auto;
}

.pqrs-main {
  background: #FFFFFF;
}

.pqrs-container {
  max-width: 1200px;
  margin: 0 auto;
  padding: 60px 20px;
}

.contenedor-superior {
  display: flex;
  flex-wrap: wrap;
  gap: 60px;
  align-items: center;
  margin-bottom: 80px;
  padding: 40px;
  background: #FFFFFF;
}

.texto-introductorio {
  flex: 1;
  min-width: 300px;
}

.texto-introductorio h2 {
  font-family: 'Teko', sans-serif;
  color: #641B2E;
  font-size: 2.5rem;
  margin-bottom: 25px;
  text-transform: uppercase;
  display: inline-block;
}

.texto-introductorio p {
  font-family: 'Pridi', serif;   
  font-size: 1rem;            
  line-height: 1.7;            
  color: #8A2D3B;               
}

.imagen-destacada {
  flex: 1;
  min-width: 300px;
  border-radius: 15px;
  overflow: hidden;
  box-shadow: 0 25px 50px rgba(100, 27, 46, 0.15);
  transition: all 0.4s ease;
  padding: 10px;         
  background: #fff;      
}

.imagen-destacada:hover {
  transform: translateY(-10px);
  box-shadow: 0 35px 70px rgba(100, 27, 46, 0.2);
}

.imagen-destacada img {
  width: 100%;
  height: auto;
  display: block;
  border-radius: 10px;    
  transition: transform 0.5s ease;
}

.imagen-destacada:hover img {
  transform: scale(1.03);
}

.formulario-pqr {
  background: #FBDB93;
  border-radius: 20px;
  padding: 60px 50px;
  box-shadow: 0 25px 50px rgba(100, 27, 46, 0.15);
  border: 3px solid #641B2E;
}

.formulario-pqr h2 {
  font-family: 'Teko', sans-serif;
  color: #641B2E;
  font-size: 2.5rem;
  margin-bottom: 40px;
  text-transform: uppercase;
  text-align: center;
  position: relative;
  display: inline-block;
  width: 100%;
}

.formulario-pqr h2::after {
  content: '';
  position: absolute;
  bottom: -10px;
  left: 50%;
  transform: translateX(-50%);
  width: 100px;
  height: 4px;
  background: #BE5B50;
  border-radius: 2px;
}

.campo-formulario {
  margin-bottom: 30px;
}

.campo-formulario label {
  display: block;
  font-family: 'Teko', sans-serif;
  font-weight: 500;
  color: #641B2E;
  margin-bottom: 10px;
  font-size: 1.2rem;
  text-transform: uppercase;
}

.campo-formulario input[type="text"],
.campo-formulario input[type="datetime-local"],
.campo-formulario select,
.campo-formulario textarea {
  width: 100%;
  padding: 18px 25px;
  border: 3px solid #641B2E;
  border-radius: 10px;
  font-family: 'Pridi', serif;
  font-size: 1.1rem;
  color: #8A2D3B;
  background: #FFFFFF;
  transition: all 0.3s ease;
}

.campo-formulario input:focus,
.campo-formulario select:focus,
.campo-formulario textarea:focus {
  outline: none;
  border-color: #BE5B50;
  box-shadow: 0 0 0 3px rgba(190, 91, 80, 0.2);
}

.campo-formulario textarea {
  min-height: 150px;
  resize: vertical;
}

.contador-caracteres {
  text-align: right;
  font-family: 'Pridi', serif;
  font-size: 0.9rem;
  color: #8A2D3B;
  margin-top: 8px;
}

.contador-caracteres span {
  font-weight: 600;
  color: #641B2E;
}

.boton-enviar {
  display: block;
  width: 100%;
  background: #641B2E;
  color: #FFFFFF;
  font-family: 'Teko', sans-serif;
  font-size: 1.5rem;
  font-weight: 600;
  padding: 18px;
  border-radius: 10px;
  border: none;
  cursor: pointer;
  text-transform: uppercase;
  letter-spacing: 1px;
  transition: all 0.3s ease;
  margin-top: 20px;
}

.boton-enviar:hover {
  background: #BE5B50;
  transform: translateY(-3px);
  box-shadow: 0 10px 20px rgba(100, 27, 46, 0.2);
}

.boton-enviar:active {
  transform: translateY(0);
}

.nota-privacidad {
  margin-top: 30px;
  padding: 20px;
  background: #FFFFFF;
  border-radius: 10px;
  border-left: 4px solid #641B2E;
  font-family: 'Pridi', serif;
  font-size: 1rem;
  color: #8A2D3B;
}

.nota-privacidad strong {
  color: #641B2E;
  font-weight: 600;
}

@media (max-width: 1024px) {
  .pqrs-hero {
    min-height: 250px;
  }
  
  .pqrs-title {
    font-size: 3rem;
  }
  
  .pqrs-subtitle {
    font-size: 1.2rem;
  }
  
  .pqrs-container {
    padding: 40px 20px;
  }
  
  .contenedor-superior {
    gap: 40px;
    padding: 30px;
  }
  
  .texto-introductorio h2 {
    font-size: 2rem;
  }
  
  .texto-introductorio p {
    font-size: 1.1rem;
  }
  
  .formulario-pqr {
    padding: 40px 30px;
  }
  
  .formulario-pqr h2 {
    font-size: 2rem;
  }
}

@media (max-width: 768px) {
  .pqrs-hero {
    padding: 60px 20px 40px;
    min-height: 200px;
  }
  
  .pqrs-title {
    font-size: 2.5rem;
  }
  
  .pqrs-subtitle {
    font-size: 1.1rem;
  }
  
  .contenedor-superior {
    flex-direction: column;
    gap: 30px;
    padding: 25px;
  }
  
  .texto-introductorio, .imagen-destacada {
    min-width: 100%;
  }
  
  .imagen-destacada {
    order: -1;
  }
  
  .formulario-pqr {
    padding: 30px 25px;
  }
  
  .formulario-pqr h2 {
    font-size: 1.8rem;
  }
  
  .campo-formulario label {
    font-size: 1.1rem;
  }
  
  .campo-formulario input[type="text"],
  .campo-formulario input[type="datetime-local"],
  .campo-formulario select,
  .campo-formulario textarea {
    padding: 15px 20px;
    font-size: 1rem;
  }
  
  .boton-enviar {
    font-size: 1.3rem;
    padding: 15px;
  }
}

@media (max-width: 480px) {
  .pqrs-hero {
    padding: 50px 20px 30px;
    min-height: 180px;
  }
  
  .pqrs-title {
    font-size: 2rem;
  }
  
  .pqrs-subtitle {
    font-size: 1rem;
  }
  
  .contenedor-superior {
    padding: 20px;
  }
  
  .texto-introductorio h2 {
    font-size: 1.8rem;
  }
  
  .texto-introductorio p {
    font-size: 1rem;
  }
  
  .formulario-pqr {
    padding: 25px 20px;
  }
  
  .formulario-pqr h2 {
    font-size: 1.6rem;
  }
  
  .campo-formulario label {
    font-size: 1rem;
  }
  
  .nota-privacidad {
    font-size: 0.9rem;
    padding: 15px;
  }
}